Contact Us About Casino Reviews and Updates
How to Reach Us
The fastest way to contact the team at Aussie Punter Info is by email. We do not operate a phone line, live chat, or physical office — every enquiry we handle comes through our inbox, which keeps a written record of every conversation.
Email: [email protected]
What to Write to Us About
We read every message that reaches our inbox. Most emails fall into one of these categories:
- Corrections and updates. If you’ve spotted an error in one of our reviews, a bonus listed with the wrong terms, or information that has fallen out of date, tell us which page it is on and what needs fixing. A link or the page title helps us locate it quickly.
- Editorial questions. Questions about how we review casinos, what criteria we use, or why a particular operator appears (or doesn’t appear) in our rankings.
- Partnerships and advertising. Media enquiries, content proposals, and other business matters.
Response Times
We aim to reply to legitimate enquiries within two business days. Messages sent on weekends or public holidays may take slightly longer. If you haven’t heard back within a week, check your spam folder before writing again — occasionally our replies get filtered.
Please Don’t Write to Us About These Matters
There are some things our team cannot help with, and writing to us about them will only delay a resolution:
- Problem gambling and self-exclusion. We are an information website, not a support service. If gambling is causing harm to you or someone you know, please use the resources on our responsible gambling page. Australian residents can also register with BetStop, the National Self-Exclusion Register, which blocks licensed online gambling providers in Australia. Be aware that BetStop does not cover offshore casinos — it will not close or prevent offshore accounts, and a BetStop registration cannot be shortened once it is in place. Removal requires a statutory declaration and is not possible during the first three months.
- Payment disputes and withheld winnings. If an offshore casino is withholding funds, closing your account, or continuing to charge your bank account, we cannot intervene on your behalf. Offshore operators fall outside Australian consumer law — there is no ombudsman access, no court jurisdiction, and Australian authorities will not assist in recovering funds. Keep screenshots, reference numbers, and timestamps if you pursue a complaint, and report unlicensed operators to your state or territory regulator.
- Access to blocked gambling sites. If a website has been blocked, we cannot restore access to your account or funds held there.
If you’re unsure whether your question fits, write anyway — if we can’t help, we’ll do our best to point you toward someone who can.
A Note on Our Independence
Aussie Punter Info is an independent information resource. We are not a casino operator, we do not hold player funds, and we cannot open, close, or modify accounts on any gambling platform.
Page last updated: 8 October 2026